FAQs
System Requirements:
To view the RegEd website or our courses you will need the following system requirements:
- Windows 98, NT, ME, 2000 or XP
- Microsoft Internet Explorer 5.0 Service Pack 2 or later version,
Versions not supported include:
- Mac OS and Mac-version browsers.
- Netscape, Mozilla, and Firefox
- AOL browser not fully supported.
- Opera
What is my account/user name?
Your account or user name is a unique id created by you or your firm to allow access to your program. We typically recommend using your email address. You may have received a program launch notification e-mail from your compliance department providing you with this information if you did not create your own user name. If you are unable to locate this notice, please contact our Customer Service team at 800.334.8322.
What is my password?
What is my company code for logging in?
Company codes vary for each client. You may have received a program launch notification e-mail from your compliance department including all pertinent log in information. If you are unable to locate this notice, please contact our Customer Service team at 800.334.8322.
How do I order a continuing education courses or CE credits?
You can order online courses and CE credits by clicking here. Please make sure you order both your CE certificate(s) and the course(s) together if you are interested in obtaining state CE or other designation credit. If this is your first time ordering a course with us, you will be prompted to create an account and password so you may easily return to this site and access your information in the future.
How many credits do I need to take?
The number of credits you are required to take can vary from state to state and are dependant upon the license(s) that you hold. For information on your license requirements, please contact the state(s) in which you hold active licenses.
I have a coupon for a free continuing education course. How do I use this coupon?
At the bottom left corner of our home page, you will see "Redeem Coupon." You may enter your coupon code in the available boxes. Once you have entered your code, you will be asked to provide us with user information. Once you have provided your user information, you will then have the opportunity to select your free course and state CE certificate .
When I click on "Take Exam", nothing seems to happen. How can I access my exam?
This is generally an issue with the pop-up blocker setting on your computer. A pop-up is a new screen, or window, that appears when you click on a link. A pop-up blocker is what blocks the new screen, or pop-up, from opening. The pop-up blocker needs to be turned off in order to access the exam. For Internet Explorer, click on "Tools" which is located at the top of your internet screen and then place your mouse on "Pop-up Blocker." If "Turn Off Pop-up Blocker" appears, click on "Turn Off Pop-up Blocker" in order to proceed. If you are using anything other than Internet Explorer, you will need to contact your help desk for further instructions to turn off your pop-up blocker.
Can I exit a course or exam before I'm finished?
Once you have ordered a course, you can work through the course study material and exam at your leisure. If you leave the course material or exam, you are able to log back in at any time and return to the page or question where you left off.
NOTE: If you use our online affidavit application and you do not complete the course and/or affidavit within 24 hours of starting the exam, the exam results will be erased.
What happens if I log out before I'm finished and instead of being taken to where I left off, it looks like I never started the course or exam?
Due to the variety of settings available on different computers, information is sometimes "cached" preventing the system from showing the most recent information. To correct this issue, follow these steps:
- Close all browser windows, including those that are not associated with the RegEd site.
- Open one new browser window, click on Tools at the top of the browser and select Internet Options.
- In the box that appears, under General Settings, click on the Settings button beneath Temporary Internet Files.
- Under "Check for newer versions of stored pages," make sure the option for "Every visit to the page" is marked.
- Click OK in both boxes, and then log back into the website.
Why do I keep receiving a message that says I've been idle too long, even though I've logged out and then logged back in?
Due to the variety of settings available on different computers, information is sometimes "cached" preventing the system from showing the most recent information. To correct this issue, follow these steps:
- Close all browser windows, including those that are not associated with the RegEd site.
- Open one new browser window, click on Tools at the top of the browser and select Internet Options.
- In the box that appears, under General Settings, click on the Settings button beneath Temporary Internet Files.
- Under "Check for newer versions of stored pages," make sure the option for "Every visit to the page" is marked.
- Click OK in both boxes, and then log back into the website.
How long does it take to complete the courses?
The amount of time it takes to complete a course or exam can vary depending upon each course and each individual taking the course.
Where can I get a copy of my Record of Successful Completion?
To view and print your Record of Successful Completion follow these steps:
- Log into our website
- Proceed to your Profile
- Select View Completed Courses. From here you are able to print by selecting the Print Record button next to the appropriate course.
- Please note, this completion record only shows that you have successfully completed a course, and is NOT a state Insurance CE certificate.
How can I see what courses I have already taken?
To view your completed courses follow these steps:
- Log into our website
- Proceed to your Profile
- Select View Completed Courses. From here you are able to view your completed courses.
- Please note, this completion record only shows that you have successfully completed a course, and is NOT a state Insurance CE certificate.
When will my certificate be ready?
Please allow up to two weeks to process your certificate. If you ordered CE credit with your course, you will receive an email notification that will include a link to view and print your certificate once your certificate has been processed. You can also log in to www.reged.com/certificates directly to view all of your approved Insurance CE certificates. NOTE: Florida, Georgia, Nebraska and Texas require that we mail your certificate to the address you provide during the ordering process and therefore an electronic certificate will not be available for these states.
Where can I get a copy of my certificate of Insurance CE credit for a completed course?
Please allow up to two weeks to process your certificate. If you ordered CE credit with your course, you will receive an email notification that will include a link to view and print your certificate once your certificate has been processed. You can also log in to www.reged.com/certificates directly to view all of your approved Insurance CE certificates. NOTE: Florida, Georgia, Nebraska and Texas require that we mail your certificate to the address you provide during the ordering process and therefore an electronic certificate will not be available for these states. If you need a duplicate copy, please contact our Customer Service team at 800.334.8322.
Where can I find information about the RegEd courses approved for state continuing education credits?
You may view information about a state's requirements by clicking here and selecting the desired state from the drop-down box. From there, you will be able to view the state's requirements and courses that are approved.
Who qualifies as a proctor?
In most cases, a proctor must be a disinterested third party (a person who has no financial interest in the success of the person taking the course or exam - relatives, supervisors, employees, etc.). Several states have specific guidelines as to who may qualify as a proctor. This information can be obtained by clicking here and selecting the desired state from the drop-down box. From there, you will be able to view the state's proctor requirements.
After I send my affidavit, how long will it take before my Certificate of Completion is available?
Please allow approximately two weeks for processing after you've submitted your affidavit.
Can I receive CE credit after I have enrolled in or completed a course?
Depending upon your state rules, you may be able to receive credit for courses that you have already ordered, or even completed. You will be required to complete a Request for Certificate of Completion and provide an affidavit, if required by your state. NOTE: you will not be able to receive credit for a course if you completed the course before it was approved by a state or professional designation board. Click here to visit our CE section.
