By Rob Davis, Principal Solution Product Manager, RegEd

About the Author: Rob is the Product Manager for RegEd’s Audit Management and Questionnaire solutions. With over 14 years of experience across product roles—including business analyst, product owner, and product manager—he brings a strong track record of delivering user-focused, results-driven solutions. Rob excels in client engagement, user-driven development, and building trusted partnerships to ensure products align with real-world needs. In late 2024, he earned the AIPMM Digital Product Manager certification, further enhancing his expertise and strengthening his ability to deliver impactful solutions for RegEd clients.

In the highly regulated financial services landscape, compliance technology cannot be treated as an afterthought. Whether your firm is grappling with FINRA branch inspections (including remote audit requirements), state inspection rules, or the SEC and other regulatory expectations, having a robust branch audit management process is mission-critical. At some point, every compliance team faces the same fundamental question: Should we build our own tools, or adopt a proven, purpose-built solution? 

This decision isn’t simply about time and money – it’s about risk, agility, scalability, regulatory alignment, and long-term maintainability. This post examines both sides of the equation, and outlines key criteria for evaluation. 

The Build Option: Pros, Risks & Realities  

Advantages of Building In-House 

  • Customization & Fit
    If your audit workflows, supervisory structure, or remediation logic differ materially from industry norms, building allows you to design a solution that matches your current structure & process. However, this may be a strong indication that your firm needs to re-evaluate the reasoning behind such deviations and better align with industry best practices. 
  • End-to-End Control
    In some cases, you may maintain more control over data models, integration points, security protocols, and future enhancements. However, reputable vendors can accommodate your specific needs, while ensuring end-to-end ownership of your proprietary data in a secure environment. 
  • Potential Cost Savings
    In some scenarios, especially for very large firms with significant in-house engineering capacity, the cost of ongoing enhancements may be lower than perpetual licensing fees, although scalability and regulatory alignment often come at significant cost and offset potential savings over time.  
  • Potential Strategic Differentiation
    If audit/oversight processes are themselves a competitive differentiator (e.g. in-house proprietary risk scoring, integration with adjacent systems), building may further highlight what makes your system and/or process unique. 

However, these possible advantages come with nontrivial challenges. 

Challenges & Hidden Risks of Building In-House 

  • Up-front & Ongoing Investment
    Building an end-to-end audit management system (scheduling, questionnaires, findings tracking, dashboards, remediation, risk mgmt., reporting) is a heavy lift. Then it must be continually maintained. It’s important to understand hidden costs (maintenance, patching, evolving feature requests, underlying technology and infrastructure and database changes, regulatory change) which can erode any assumed savings. 
  • Time to Value & Catch-up Risk
    In fast-changing regulatory environments, or during periods of significant growth, trusted vendors can iterate and deploy updates faster and more securely than internal teams – thus ensuring your system is not perennially behind.  
  • Staffing, Knowledge, & Turnover
    You’ll need developers, designers, quality control, regulatory SMEs, product owners, and infrastructure engineers. Plus, attrition, prioritization conflicts, and competing projects can fragment focus or leave your system underfunded. 
  • Regulatory Evolution & Compliance Risk
    Regulators often introduce rule changes (e.g. FINRA remote inspection standards). Staying ahead requires continuous investment and regulatory intelligence, with required updates often necessary within short timeframes. If your development team lags, you risk noncompliance. 
  • Scalability Challenges
    Scaling to thousands of audit instances or multiple lines of business may uncover performance, security, or data-architecture issues. For firms that engage in M&A, the ability to ingest and scale as the firm grows must also be considered. 
  • Opportunity Cost & Focus Dilution
    Building compliance tech distracts from your core business – client-facing innovation, operations, product development, etc., and can put your firm at a competitive disadvantage on the business side. In addition, the internal debate over prioritization can be a hidden tax. 
  • The Hybrid Trap
    Some firms try to build “just enough” and then bolt-on third-party modules. But integration friction and versioning mismatches often result in a monolithic burden on your internal development teams and users alike. 

In many real-world cases, the assumed savings or differentiator of building fails to materialize once the maintenance, security and scalability challenges kick in. 

The Buy Option: Why Commercial Branch Audit Solutions Make Sense 

Key Benefits 

  1. Faster Deployment and Time to Value
    A proven vendor solution can get you up and running within a shorter timeframe than an internal build, while providing a clear path to a positive return on your investment. 
  2. Regulation-driven Updates & Vendor Roadmap
    Vendors specializing in branch audit compliance absorb regulatory change risk and embrace innovation – enabling you to benefit from continuous enhancements without reinventing the wheel. 
  3. Economies of Scale & Shared Investment
    When multiple clients share the same platform, development costs are amortized across a broader base. That often results in feature richness and quality that a single firm would struggle to match. 
  4. Best Practices & Industry Benchmarking
    Built-for-purpose audit solutions incorporate industry-standard workflows and reporting formats based on best practices, familiar to compliance teams and regulators. 
  5. Lower Internal Burden
    Less dependency on your internal IT teams means freeing them to focus on strategic initiatives unique to your firm. 
  6. Scalability, Redundancy, Security and Reliability
    Reputable commercial platforms are built with enterprise-grade infrastructure, redundancy, high availability, security, and performance monitoring that meet the highest levels of standards across the industry. 
  7. Support, Training, and Ecosystem
    Vendors often provide professional services, user training, documentation, and client communities to share ideas – reducing your learning curve and helping you to adopt best practices in your branch audit program. 

Trade-Offs and Considerations 

  • Customization vs Configuration: You may need to adapt some internal processes to align with the vendor’s model (but the best vendors offer flexible configurations). 
  • Vendor Lock-in & Exit Options: You should evaluate data portability, APIs, and exit plans – just because you buy doesn’t mean you’re powerless. 
  • Ongoing License or Subscription Costs: These can accumulate over time, but still compare favorably to the full cost of building and maintaining a system, especially when considering the broader capabilities of vendor solutions, including integrations with adjacent compliance technology. 
  • Dependency on Vendor’s Health: Your compliance maturity becomes somewhat tethered to the vendor’s stability, innovation pace, and responsiveness (so choosing an established, trusted vendor should be a priority). 
  • Feature Gaps or Prioritization Mismatch: Some niche workflows might not be in the vendor’s roadmap; you’ll need to evaluate how flexible the solution is to determine the best course of action. 

Evaluation Framework: Key Factors to Consider 

When weighing build vs. buy, evaluate solutions along these dimensions: 

Regulatory Responsiveness 

  • How fast can the system adapt to rule changes (e.g., FINRA Rule 3110.18 remote inspections)? 

Total Cost of Ownership (TCO) 

  • Account for not only initial build/licensing, but also upgrades, training, maintenance, security and risk exposure. 

Scalability & Flexibility 

  • Can the system handle expansion, mergers, or evolving workflows? 

User Experience 

  • Is the platform intuitive for auditors, supervisors, and administrators? 

Data Ownership & Security 

  • Does the solution offer a single source of truth and regulator-ready audit trails? 

Strategic Value 

  • Is compliance tech itself a competitive differentiator for your firm, or is it best outsourced to experts? 

Why Many Firms Choose RegEd Branch Audit Management 

The build vs buy decision for audit management systems is rarely binary – it’s a complex trade-off involving cost, risk, agility, and long-term viability. For firms without deep, continually available software resources, adopting a proven compliance platform often proves less risky and more strategic than attempting to reinvent the wheel.  For firms with software resources, the focus of those resources will typically be on developing business-side applications and not on the long-term maintenance and innovation of an in-house solution. 

That said, not all vendors are created equal. If you choose to buy, apply rigorous evaluation before committing. 

With its specialized capabilities around branch inspections, FINRA’s Remote Inspections Pilot Program, scheduling automation, remediation workflows, and reporting, RegEd’s Branch Audit Management solution enables firms to lower and mitigate risk, reduce compliance overhead, and deliver a consistent, regulator-ready audit program at scale. 

What RegEd Audit Management Offers

  • Comprehensive Branch Audit Lifecycle Support
    RegEd’s system manages planning, scheduling, conducting, resolving, and reporting for branch inspections in alignment with FINRA and other regulatory requirements.  
  • Support for Remote Inspections & Pilot Compliance
    Beginning with updates released in 2024, RegEd expanded functionality to support FINRA’s Remote Inspection Pilot Program, enabling firms to manage remote vs onsite inspections, significant finding tracking, and regulatory reporting under Rule 3110.18.  
  • Audit Cycle & Scheduling Automation
    RegEd’s “Cycle Management” tool allows self-service rule definition (e.g. branch type, audit frequency, risk flags) that auto-generates inspection windows.  
  • Pre-Audit Questionnaires (PAQs)
    To reduce onsite burden and manual data entry, RegEd enables pre-audit questionnaires whose results can pre-populate audit responses.  
  • Integrated Remediation
    Findings, follow-up tasks, status tracking, repeat deficiency flags – all embedded in a unified UI to maintain context and reduce handoffs.  
  • Offline / Mobile Support
    Examiners in the field can use a tablet or laptop offline and sync when back online.  
  • Advanced Reporting & Dashboards
    Firms can track audit statuses, deficiency trends, significant findings, branch-level metrics, and more.  
  • Scalability & Enterprise Usage
    With over 1.6 million branch audits successfully processed, RegEd’s proven platform supports both large and growing broker-dealers.  

Learn how RegEd’s Branch Audit Management solution can streamline your firm’s audit program and prepare you for the future of compliance. Schedule a demo today. 

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