Frequently Asked Questions
Login Help
What is my account / user name?
Your account or user name is a unique id created by you or your firm to allow access to your program. We typically recommend using your email address. You may have received a program launch notification e-mail from your compliance department providing you with this information if you did not create your own user name. If you are unable to locate this notice, please contact your compliance department. If you created your username, please contact our Customer Service team at info@reged.com.
What is my password?
- For the Industry Training Platform, click here to reset your password.
- For CEAuthority, click here to reset your password.
- For Xchange, click here and select “User ID/Password Help” to reset your password.
- For all other sites, click here to reset your password.
What is my company code for logging in?
Company codes vary for each client. You may have received a program launch notification e-mail from your compliance department including all pertinent login information. If you are unable to locate this notice, please contact our Customer Service team at info@reged.com.
Why are my User Name and Company Code not being saved?
If you select the option to save your User Name and Company Code, the browser relies on cookies to save these options. If your browser settings have turned off the ability to save cookies, your User Name and Company Code will not be saved. If your computer is managed by your organization’s IT, please check with your organization’s IT for further assistance. Also, please note that these settings are machine and browser dependent and need to be selected for every browser and computer you may use to access the RegEd application.
What is my company code for logging in?
Company codes vary for each client. You may have received a program launch notification e-mail from your compliance department including all pertinent login information.
- If you are attempting to access the Industry Training Platform (ITP) no company code is needed please click here to login
- If you are attempting to access Insurance continuing education via CEAuthority no company code is needed please click here to login
If you are unable to locate this notice, please contact our Customer Service team at 800.334.8322.
I have a coupon for a free continuing education course. How do I use this coupon?
At the top right corner of our home page, you will see “Redeem Coupon.” You may enter your coupon code in the available boxes. Once you have entered your code, you will be asked to provide us with user information. Once you have provided your user information, you will then have the opportunity to select your free course and state CE certificate.
Annuity Training Platform (ATP)
ATP is the industry’s largest and most comprehensive annuities training platform. Register now to experience our real-time reciprocity and requirements tracking engine to meet your annuity and product specific training requirements today.
CEAuthority
CEAuthority offers an extensive course catalog on Insurance continuing education that is continually updated with the most pressing insurance industry topics.
Certificates
The system is available 24/7 allowing agents access to certificates for courses or CE events completed through RegEd.
Firm Element Training
Comprehensive Online Firm Element Training Anytime, Anywhere!
How do I order a continuing education courses or CE credits?
You can order online courses and CE credits by choosing the “Select New Courses and CE Credit” option on your profile. Please make sure you order both your CE certificate(s) and the course(s) together if you are interested in obtaining state CE or other designation credit. If this is your first time ordering a course with us, you will be prompted to create an account and password so you may easily return to this site and access your information in the future.
Where can I register for a new continuing education account?
Annuity Training Platform (ATP)
ATP is the industry’s largest and most comprehensive annuities training platform. Register now to experience our real-time reciprocity and requirements tracking engine to meet your annuity and product specific training requirements today.
CEAuthority
CEAuthority offers an extensive course catalog on Insurance continuing education that is continually updated with the most pressing insurance industry topics.
When I click on “Take Exam”, nothing seems to happen. How can I access my exam?
This is generally an issue with the pop-up blocker setting on your computer. A pop-up is a new screen, or window, that appears when you click on a link. A pop-up blocker is what blocks the new screen, or pop-up, from opening. The pop-up blocker needs to be turned off in order to access the exam. For Internet Explorer, click on “Tools” which is located at the top of your internet screen and then place your mouse on “Pop-up Blocker.” If “Turn Off Pop-up Blocker” appears, click on “Turn Off Pop-up Blocker” in order to proceed. If you are using anything other than Internet Explorer, you will need to contact your help desk for further instructions to turn off your pop-up blocker.
Can I exit a course or exam before I’m finished?
Once you have ordered a course, you can work through the course study material at your leisure. If you leave the course material, you are able to log back in at any time and return to the page where you left off. For all courses except courses that offer CE for Minnesota, you are able to exit exams at any point and, upon logging back in, return to the question where you left off. For courses that offer CE for Minnesota, you are not able to exit and then re-enter any end-of-course closed-book exam; the exam must be completed in-full or you would need to start over with a new version of the exam.
How long does it take to complete the courses?
The amount of time it takes to complete a course or exam can vary depending upon each course and each individual taking the course.
Why do I keep receiving a message that says I’ve been idle too long, even though I’ve logged out and then logged back in?
Due to the variety of settings available on different computers, information is sometimes “cached” preventing the system from showing the most recent information. To correct this issue, follow these steps:
- Close all browser windows, including those that are not associated with the RegEd site.
- Open one new browser window, click on Tools at the top of the browser and select Internet Options.
- In the box that appears, under General Settings, click on the Settings button beneath Temporary Internet Files.
- Under “Check for newer versions of stored pages,” make sure the option for “Every visit to the page” is marked.
- Click OK in both boxes, and then log back into the website.
How many credits do I need to take?
The number of credits you are required to take can vary from state to state and are dependent upon the license(s) that you hold. For information on your license requirements, please contact the state(s) in which you hold active licenses.
Can I receive CE credit after I have enrolled in or completed a course?
Depending upon your state rules, you may be able to receive credit for courses that you have already ordered, or even completed. You will be required to complete a Request for Certificate of Completion and provide an affidavit, if required by your state. NOTE: you will not be able to receive credit for a course if you completed the course before it was approved by a state or professional designation board. Click here to visit our CE section.
Where can I get a copy of my certificate of Insurance CE credit for a completed course?
Please allow up to two weeks to process your certificate. If you ordered CE credit with your course, you will receive an email notification that will include a link to view and print your certificate once your certificate has been processed. You can also log in directly to view all of your approved Insurance CE certificates. NOTE: Texas requires that we mail your certificate to the address you provide during the ordering process and therefore an electronic certificate will not be available for this state. If you need a duplicate copy, please contact our Customer Service team at info@reged.com providing your name, name of the course, and mailing address or fax number.
Where can I find information about the RegEd courses approved for state continuing education credits?
You may view information about a state’s requirements by clicking here and selecting the desired state from the drop-down box. From there, you will be able to view the state’s requirements and courses that are approved.
Who qualifies as a proctor?
In most cases, a proctor must be a disinterested third party (a person who has no financial interest in the success of the person taking the course or exam – relatives, supervisors, employees, etc.). Several states have specific guidelines as to who may qualify as a proctor. This information can be obtained by clicking here and selecting the desired state from the drop-down box. From there, you will be able to view the state’s proctor requirements.
After I send my affidavit, how long will it take before my Certificate of Completion is available?
Please allow approximately two weeks for processing after you’ve submitted your affidavit.
When will my certificate be ready?
Please allow up to two weeks to process your certificate. If you ordered CE credit with your course, you will receive an email notification that will include a link to view and print your certificate once your certificate has been processed. You can also log in directly to view all of your approved Insurance CE certificates.
NOTE: Texas requires that we mail your certificate to the address you provide during the ordering process and therefore an electronic certificate will not be available for this state.
Where can I get a copy of my Record of Successful Completion?
To view and print your Record of Successful Completion please follow these steps:
- Log into our website
- Proceed to your Profile
- Select View Completed Courses. From here you are able to print by selecting the Print Record button next to the appropriate course.
- Please note, this completion record only shows that you have successfully completed a course, and is NOT a state Insurance CE certificate.
How can I see what courses I have already taken?
To view your completed courses follow these steps:
- Log into our website
- Proceed to your Profile
- Select View Completed Courses. From here you are able to view your completed courses.
- Please note, this completion record only shows that you have successfully completed a course, and is NOT a state Insurance CE certificate.
The RegEd online application can run on any computer with an Internet connection.
RegEd currently supports the latest version of the following browsers:
Enterprise Compliance Management Suite:
- Chrome
- Edge (Chromium)
- Firefox
Licensing and Registration Product Suite:
- Chrome
- Edge (Chromium)
- Firefox
- Safari
CODE Product Suite:
- Chrome
- Edge (Chromium)
- Firefox
After August 17th 2021 RegEd will no longer support Internet Explorer 11:
Why is RegEd ending support of IE 11? RegEd continually strives to provide an exemplary experience and security for our partner firms. Because of the following reasons we are discontinuing IE 11 support:
- Security: Microsoft will no longer provide any security updates to IE.
- Updates: Since 2015, with the release of Edge, Microsoft has not provided meaningful updates to IE. All feature enhancements will stop for IE on August 17th.
- Performance: IE 11’s antiquated infrastructure reduces overall performance for our end users.
After August 17th will I be able to access RegEd solutions on IE 11? You will still technically be able to access RegEd solutions. However, after August 17, 2021 certain features may not work nor will bugs or cosmetic issues be resolved if they specifically affect IE 11. If you haven’t already, please work with your IT department to upgrade to one of the following popular & supported browsers:
To View PDF files:
- Adobe Acrobat Reader 6.01+
To Fully Experience multi-media courses and content:
- Hardware that supports audio with speakers or head-sets
To use Audit Management offline Interface:
- Audit Management 3.0 requires Java JRE 1.7 or later (Internet Explorer 11 is the only browser that supports Java)
- Audit Management 4.0 requires HTML5 (Compatible with all supported browsers above)