Frequently Asked Questions

Login Help
What is my account / user name?
Your account or user name is a unique id created by you or your firm to allow access to your program. We typically recommend using your email address. You may have received a program launch notification e-mail from your compliance department providing you with this information if you did not create your own user name. If you are unable to locate this notice, please contact your compliance department. If you created your username, please contact our Customer Service team at 800.334.8322, option 2.

What is my password?

  • For the Annuities Training Platform, click here to reset your password.
  • For CEAuthority, click here to reset your password.
  • For Xchange, click here and select “User ID/Password Help” to reset your password.
  • For all other sites, click here to reset your password.

What is my company code for logging in?
Company codes vary for each client. You may have received a program launch notification e-mail from your compliance department including all pertinent login information. If you are unable to locate this notice, please contact our Customer Service team at 800.334.8322.

Why are my User Name and Company Code not being saved? 
If you select the option to save your User Name and Company Code, the browser relies on cookies to save these options. If your browser settings have turned off the ability to save cookies, your User Name and Company Code will not be saved. If your computer is managed by your organization’s IT, please check with your organization’s IT for further assistance. Also, please note that these settings are machine and browser dependent and need to be selected for every browser and computer you may use to access the RegEd application.

What is my company code for logging in? 
Company codes vary for each client. You may have received a program launch notification e-mail from your compliance department including all pertinent login information.

  • If you are attempting to access the Annuity Training Platform (ATP) no company code is needed please click here to login
  • If you are attempting to access Insurance continuing education via CEAuthority no company code is needed please click here to login

If you are unable to locate this notice, please contact our Customer Service team at 800.334.8322.

I have a coupon for a free continuing education course. How do I use this coupon? 

At the top right corner of our home page, you will see “Redeem Coupon.” You may enter your coupon code in the available boxes. Once you have entered your code, you will be asked to provide us with user information. Once you have provided your user information, you will then have the opportunity to select your free course and state CE certificate.

How do I order a continuing education courses or CE credits?

You can order online courses and CE credits by choosing the “Select New Courses and CE Credit” option on your profile.  Please make sure you order both your CE certificate(s) and the course(s) together if you are interested in obtaining state CE or other designation credit. If this is your first time ordering a course with us, you will be prompted to create an account and password so you may easily return to this site and access your information in the future.

Where can I register for a new continuing education account?

Annuity Training Platform (ATP)
ATP is the industry’s largest and most comprehensive annuities training platform. Register now to experience our real-time reciprocity and requirements tracking engine to meet your annuity and product specific training requirements today.

CEAuthority
CEAuthority offers an extensive course catalog on Insurance continuing education that is continually updated with the most pressing insurance industry topics.

When I click on “Take Exam”, nothing seems to happen. How can I access my exam?
This is generally an issue with the pop-up blocker setting on your computer. A pop-up is a new screen, or window, that appears when you click on a link. A pop-up blocker is what blocks the new screen, or pop-up, from opening. The pop-up blocker needs to be turned off in order to access the exam. For Internet Explorer, click on “Tools” which is located at the top of your internet screen and then place your mouse on “Pop-up Blocker.” If “Turn Off Pop-up Blocker” appears, click on “Turn Off Pop-up Blocker” in order to proceed. If you are using anything other than Internet Explorer, you will need to contact your help desk for further instructions to turn off your pop-up blocker.

Can I exit a course or exam before I’m finished? 
Once you have ordered a course, you can work through the course study material and exam at your leisure. If you leave the course material or exam, you are able to log back in at any time and return to the page or question where you left off.

How long does it take to complete the courses? 
The amount of time it takes to complete a course or exam can vary depending upon each course and each individual taking the course.

Why do I keep receiving a message that says I’ve been idle too long, even though I’ve logged out and then logged back in?
Due to the variety of settings available on different computers, information is sometimes “cached” preventing the system from showing the most recent information. To correct this issue, follow these steps:

  1. Close all browser windows, including those that are not associated with the RegEd site.
  2. Open one new browser window, click on Tools at the top of the browser and select Internet Options.
  3. In the box that appears, under General Settings, click on the Settings button beneath Temporary Internet Files.
  4. Under “Check for newer versions of stored pages,” make sure the option for “Every visit to the page” is marked.
  5. Click OK in both boxes, and then log back into the website.

How many credits do I need to take? 

The number of credits you are required to take can vary from state to state and are dependent upon the license(s) that you hold. For information on your license requirements, please contact the state(s) in which you hold active licenses.

Can I receive CE credit after I have enrolled in or completed a course? 

Depending upon your state rules, you may be able to receive credit for courses that you have already ordered, or even completed. You will be required to complete a Request for Certificate of Completion and provide an affidavit, if required by your state. NOTE: you will not be able to receive credit for a course if you completed the course before it was approved by a state or professional designation board. Click here to visit our CE section.

Where can I get a copy of my certificate of Insurance CE credit for a completed course? 

Please allow up to two weeks to process your certificate. If you ordered CE credit with your course, you will receive an email notification that will include a link to view and print your certificate once your certificate has been processed. You can also log in directly to view all of your approved Insurance CE certificates. NOTE: Texas requires that we mail your certificate to the address you provide during the ordering process and therefore an electronic certificate will not be available for this state. If you need a duplicate copy, please contact our Customer Service team at info@reged.com providing your name, name of the course, and mailing address or fax number.

Where can I find information about the RegEd courses approved for state continuing education credits?

You may view information about a state’s requirements by clicking here and selecting the desired state from the drop-down box. From there, you will be able to view the state’s requirements and courses that are approved.

Who qualifies as a proctor? 

In most cases, a proctor must be a disinterested third party (a person who has no financial interest in the success of the person taking the course or exam – relatives, supervisors, employees, etc.). Several states have specific guidelines as to who may qualify as a proctor. This information can be obtained by clicking here and selecting the desired state from the drop-down box. From there, you will be able to view the state’s proctor requirements.

After I send my affidavit, how long will it take before my Certificate of Completion is available? 

Please allow approximately two weeks for processing after you’ve submitted your affidavit.

When will my certificate be ready?

Please allow up to two weeks to process your certificate. If you ordered CE credit with your course, you will receive an email notification that will include a link to view and print your certificate once your certificate has been processed. You can also log in directly to view all of your approved Insurance CE certificates.

NOTE: Texas requires that we mail your certificate to the address you provide during the ordering process and therefore an electronic certificate will not be available for this state.

 

Where can I get a copy of my Record of Successful Completion?

To view and print your Record of Successful Completion please follow these steps:

  1. Log into our website
  2. Proceed to your Profile
  3. Select View Completed Courses. From here you are able to print by selecting the Print Record button next to the appropriate course.
  4. Please note, this completion record only shows that you have successfully completed a course, and is NOT a state Insurance CE certificate.

How can I see what courses I have already taken?

To view your completed courses follow these steps:

  1. Log into our website
  2. Proceed to your Profile
  3. Select View Completed Courses. From here you are able to view your completed courses.
  4. Please note, this completion record only shows that you have successfully completed a course, and is NOT a state Insurance CE certificate.

The RegEd online application can run on any computer with an Internet connection.

RegEd currently supports the following browsers:

Compliance Product Suite:

  • Microsoft Internet Explorer 11.0
  • Chrome (latest version)
  • Safari (Mac)
  • Safari (iPad)
  • Firefox (latest version)

Licensing and Registration Product Suite:

  • Microsoft Internet Explorer 11.0 (Enterprise Mode cannot be used)
  • Microsoft Edge (Enterprise Mode cannot be used)
  • Chrome (latest version)
  • Safari (Mac)
  • Safari (iPad/iPhone)
  • Firefox (latest version)

Important: RegEd strongly recommends a minimum screen resolution of 1024 x 768 and color depth of 16-bit for the best possible user experience.

CODE Product Suite

  • Microsoft Internet Explorer 11.0
  • Chrome (latest version)
  • Safari (Mac)
  • Safari (iPad/iPhone)
  • Firefox (latest version)

Important: RegEd strongly recommends a minimum screen resolution of 1280 x 720 and color depth of 16-bit for the best possible user experience.

To View PDF files:

  • Adobe Acrobat Reader 6.01+

To Fully Experience multi-media courses and content:

  • Hardware that supports audio with speakers or head-sets
  • Adobe Flash Player plugin

To use AuditTrax offline Interface:

  • Java JRE 1.7 or later

NOTE: Chrome and Firefox do not support Java, please use one of the other browsers listed above.

To Use FINRA Exam Prep Exams:

  • Adobe Flash Player plugin

To Use FINRA Exam System Mobile Study aids:

  • iPhone / iPad / iPod
  • Android 2.2+ enabled device

 

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